Hello Sir/Madam Namaskaram,

 

 

TriptoVillage.com a journey into the heart of Kerala's scenic villages.  We've been curating immersive experiences that reveal the hidden gems of rural life. Join us as we venture into unexplored villages, untouched by time, where simplicity and peace reign supreme. In these picturesque villages, strong community bonds and social ties are woven into everyday life. People live in harmony with nature, relying on agriculture and traditional occupations like animal husbandry and handicrafts. The air is fresh, the water is clean, and the dense forests are teeming with life. While infrastructure challenges persist, the villagers' joy and contentment are palpable. Traditional festivals and celebrations punctuate village life, and outdoor activities abound. The soil, with its distinct fragrance, is a testament to the simplicity and beauty of rural living.

"Trip to Village .com is kerala tourism based "Trip Provider" (Tour Operator). Register under the laws of the Kerala Panjayath Raj act ( 1994/13) in Kumili Grama Panjayath, Lic No.SC3/8834/2023/875. "Platform" means the (mobile) website and app on which the Trip Service is made available owned, controlled, managed, maintained and/or hosted by Trip To Village.com. "Trip" means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the Trip Provider.....

 

Join us on a Trip to Village and experience the authentic charm of Kerala rural landscape. Let us guide you through the unexplored, and discover the beauty that lies within."  
 

Scope and nature of our Service

Through the Platform, we provide an online platform through which Trip Providers – in their professional conduct of business (i.e. B2C or B2B) – can advertise, market, sell, promote and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment (i.e. the Trip Service). By using or utilizing the Trip Service (e.g. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with the Trip Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Trip Reservation, we act solely as an intermediary between you and the Trip Provider, transmitting the relevant details of your Trip Reservation to the relevant Trip Provider(s) and sending you a confirmation email for and on behalf of the Trip Provider.

Prices, crossed-out rates and We Price Match

The prices as offered by the Trip Providers on our Platform are highly competitive. All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable.

Privacy and cookies

Triptovillage.com respects your privacy.

Credit card or bank transfer

Online payment , Credit card & Bank transfer is possible for all reservations ( Consumers to Triptovillage.com)

(Further) correspondence and communication

By completing a Trip Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers relevant to your Trip (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Trip Provider and the Trip Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.

Reservation Guarantee

Reservations secured via Munnarinfo are backed up by our Reservation Guarantee. If your confirmed reservation is not available or cannot be honored by the Trip Provider, immediately contact our 24/7 Customer Service at the contact number(s) listed in your confirmation email. Our Customer Support Specialists will seek alternative accommodation at a convenient and comparable property, for your approval.

Should you not approve any alternative accommodation, Triptovillage.com will offer a full refund of the price paid for the original accommodation.

Cancellation Policy

Unless specifically mentioned otherwise in the cancellation policy, We does not charge a processing fee for cancellations

Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email.

Failure to arrive at your Trip Provider will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.

Any changes to your reservation must be made through Triptovillage.com and not directly with the (Trip Provider). This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

Refund Policy

To request a refund, please contact us at any of the following:

• By telephone +91 8281666111
• By e-mail via our info@triptovillage.com
• Triptovillage.com is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge being imposed by the (Trip Provider). If a penalty charge is incurred, this will be deducted from the amount refunded.
• Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 14 days prior to arrival at the hotel. The penalty charge is usually one-night stay, unless specified on the confirmation email.
• Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay (Munnarinfo does not charge a processing fee for cancellations) within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable penalty charge will be deducted from the amount refunded.
• Shortened stays, in most cases, will be refunded within 10 days, net of any penalty charge applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.
  Please Note: Many Trip Provider will apply a penalty charge, often equal to one night's stay, to a shortened stay at late notice. Please check the hotel policies carefully.
• Under certain circumstances, Triptovillage.com may offer, and you may accept, an Triptovillage.com Gift Card in place of a refund. In limited circumstances, refunds and/or compensation may exclusively be available by way of an Triptovillage.com Gift Card only.